Last updated November 8, 2026. These policies should be reviewed for the operator’s registered business, jurisdictions and final contract terms before accepting orders.
How delivery works
Our quoted machine projects include a documented delivery scope. Freight mode, destination, unloading, inside placement, liftgate service, setup and customs responsibilities are spelled out in the final written quote.
Timing
Supplier manufacturing, artwork proofing, international freight, customs and local delivery can vary. No dispatch or arrival date is promised before the confirmed order terms.
Import and access requirements
We review delivery ZIP code, doorway and elevator clearances, receiving hours, equipment weight, electrical capacity and whether a forklift or dock is available. Taxes, duties and import responsibilities are stated in the contract.
Delays and damage
If shipment cannot meet the agreed timing, we will provide appropriate notice, available options and any required refund remedy under applicable law. Inspect the machine and packaging on receipt, document damage and contact us promptly.