Last updated November 8, 2026. These policies should be reviewed for the operator’s registered business, jurisdictions and final contract terms before accepting orders.
Before production
Ask about changes and cancellations before you approve a custom machine and artwork. Any pre-production design or order costs will be disclosed in the applicable written agreement.
Made-to-order equipment
Custom-built machinery can have different return restrictions from standard items. Any restrictions must be disclosed before purchase; they do not eliminate non-waivable legal rights or remedies for damage, defects or nondelivery.
Warranty coverage
Manufacturer, parts, labor, service region, shipping expenses, claim procedures and warranty periods vary by model. We provide the applicable terms in writing before purchase.
Shipping delays and refunds
Where applicable law requires cancellation, shipping-delay consent or a refund, those rights apply regardless of any custom-order terms. Contact support with your order reference for a review.